Refund & Return Policy

At Brush Water Paint Magic, we want you to love your new art. Because each piece is custom-printed just for you through our printing partner, LumaPrints, we have specific guidelines regarding returns and refunds.

1. Damaged or Defective Items

If your order arrives damaged during transit or has a manufacturing defect (e.g., printing errors, structural issues), we will provide a free replacement or a full refund.

  • Reporting Window: Please contact us at kevin@brushwaterpaintmagic.com within 7 days of delivery.
  • Requirements: You must include your order number and clear photos of the damage/defect, including the packaging if it was damaged during shipping.
  • Resolution: Once the damage is verified, we will arrange for a replacement to be shipped to you at no additional cost.

2. General Returns & “Buyer’s Remorse”

Because all products are made-to-order and custom-printed based on your selection (size, medium, and image), we cannot accept returns or exchanges for reasons such as:

  • Changing your mind about the artwork.
  • Ordering the incorrect size.
  • Slight color variations (please note that colors may vary slightly between your screen and the physical print due to monitor calibrations).

Please double-check your order details and size selections before finalizing your purchase.

3. Order Cancellations

Orders are sent to production with our printer almost immediately to ensure fast shipping.

  • If you need to cancel an order, please email us within 2 hours of placement.
  • Once an order has entered the printing process, it can no longer be canceled or modified.

4. Lost or Stolen Packages

If your tracking information shows that your package was delivered but you have not received it:

  1. Check with neighbors or your local post office.
  2. Wait 2 business days (sometimes carriers mark items as “delivered” early).
  3. If the package is still missing, contact us. While we are not responsible for theft after delivery, we will do our best to help you file a claim with the carrier.

5. Incorrect Address

Please ensure your shipping address is correct at checkout. If a package is returned to us/LumaPrints due to an incorrect address provided by the customer, the customer will be responsible for the cost of re-shipping the item.

How to Start a Claim: Email us at kevin@brushwaterpaintmagic.com with the subject line “Return Request: Order #[Your Order Number].”